Terms of Service
Please read these terms carefully before using our services.
Last Updated: April 16, 2025
1. Introduction
Welcome to gooloan. These Terms of Service ("Terms") govern your use of our website, services, and loan products (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.
2. Definitions
In these Terms:
- "Company", "we", "us", "our" refers to gooloan and its parent company, subsidiaries, and affiliates.
- "You", "your", "user" refers to the individual accessing or using the Services, or the company or other legal entity on behalf of which such individual is accessing or using the Services.
- "Website" refers to gooloan, accessible from https://gooloan.com.
- "Service" refers to any product, service, feature, tool, or functionality offered by gooloan.
- "Loan" refers to any financial product offered by gooloan, including personal loans, business loans, home loans, and other credit facilities.
3. Eligibility
To use our Services, you must be at least 18 years of age, be a resident of India, possess the legal capacity to enter into binding contracts, and meet our credit and eligibility criteria. By using our Services, you represent and warrant that you meet all eligibility requirements. The Company reserves the right to refuse service to anyone for any reason at any time.
4. Account Registration
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for safeguarding the password you use to access the Services and for any activities or actions under your password. We encourage you to use a "strong" password (passwords that use a combination of upper and lower case letters, numbers, and symbols) for your account. The Company will not be liable for any loss or damage arising from your failure to comply with this section.
5. Loan Application Process
By submitting a loan application, you authorize us to obtain and verify your credit history and other information that we deem necessary to assess your loan application. You represent that all information provided in your loan application is true, accurate, and complete. We reserve the right to decline your loan application at our sole discretion.
6. Loan Terms and Conditions
Specific terms and conditions for each loan product, including interest rates, fees, repayment schedules, and penalties, will be provided to you upon loan approval. These specific terms form part of these Terms of Service. You agree to abide by the specific terms and conditions of any loan you receive from us.
7. Electronic Communications
When you use our Services or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
8. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of gooloan and its licensors. The Service is protected by copyright, trademark, and other laws of both India and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of gooloan.
9. User Content
You may provide content to us when you use our Services, such as when you submit a loan application, communicate with us, or post reviews or comments. You retain ownership of this content. However, by providing content to us, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content for the purpose of providing and improving our Services. You represent and warrant that you have all rights necessary to grant us these rights.
10. Prohibited Uses
You agree not to use the Services:
- In any way that violates any applicable national or international law or regulation.
- To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.
- To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
- To engage in any fraudulent activity or misrepresentation.
- To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail", "chain letter," "spam," or any other similar solicitation.
- To introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
- To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services are stored, or any server, computer, or database connected to the Services.
11. Disclaimer of Warranties
The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without any warranties of any kind, either express or implied. Neither the Company nor any person associated with the Company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the Services. Without limiting the foregoing, neither the Company nor anyone associated with the Company represents or warrants that the Services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the Services or the server that makes it available are free of viruses or other harmful components, or that the Services will otherwise meet your needs or expectations.
12. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Services, third-party software and/or third-party hardware used with the Services, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
13. Indemnification
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.
14. Termination
We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, for any reason whatsoever, including, without limitation, if you breach the Terms. Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you may simply discontinue using the Services. Notwithstanding the foregoing, if you have any outstanding loans with us, the terms of such loans will continue to apply until all amounts owed to us are fully repaid.
15. Governing Law
These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
16. Dispute Resolution
Any disputes arising out of or relating to these Terms or the Services shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India. The arbitration shall take place in Mumbai, Maharashtra, India, and the language of the arbitration shall be English. The decision of the arbitrator shall be final and binding on both parties.
17. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Services after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Services.
18. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. The failure of the Company to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
19. Entire Agreement
These Terms constitute the entire agreement between you and the Company regarding your use of the Services and supersede all prior and contemporaneous written or oral agreements between you and the Company.
20. Contact Information
If you have any questions about these Terms, please contact us:
- By email: legal@gooloan.com
- By phone: +91 1800 123 4567
- By mail: 123 Financial District, Sector 5, Mumbai, Maharashtra 400001, India