Privacy Policy

Last Updated: April 16, 2025

Introduction

Welcome to gooloan ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our loan services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Apply for a loan
• Fill out a contact form
• Subscribe to our newsletter
• Request customer support

The personal information we collect may include:

• Name, email address, phone number, and address
• Date of birth and government-issued identification
• Financial information (income, expenses, assets, liabilities)
• Employment details
• Credit history and credit score
• Bank account information

Automatically Collected Information

We automatically collect certain information when you visit our website, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages you view
• Time and date of your visit
• Time spent on pages
• Referring website address

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and evaluate loan applications
• Verify your identity
• Create and maintain your account
• Provide customer support
• Send administrative information
• Send marketing communications (with your consent)
• Improve our website and services
• Respond to legal requests and prevent fraud
• Monitor usage of our services

Disclosure of Your Information

We may share your information with:

• Service Providers: Companies that assist us in providing our services, such as payment processors, data analytics providers, and email delivery services.
• Financial Partners: Banks, credit bureaus, and other financial institutions that help us process your loan applications.
• Legal Requirements: When required by law, such as to comply with a subpoena or similar legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: In any other circumstances where we have your explicit consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Data Retention

We will keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the purpose for which we collected the personal information has been fulfilled, we will securely destroy or anonymize your personal information.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Third-Party Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@gooloan.com
• By phone: +91 1800 123 4567
• By mail: 123 Financial District, Sector 5, Mumbai, Maharashtra 400001, India